Privacy Policy

At New Dimension Electrical Service, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or services. By using our website, you agree to the terms described below.

1. Information We Collect

New Dimension Electrical Service will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy - Terms and Conditions

We collect different types of information to enhance our services and provide a better experience for our customers. This includes:

A. Non-Personal Information

When you visit our website, we may automatically collect non-personal data, such as:

Your IP address
Browser type and operating system
The pages you visit on our website
Referral sources (how you found our website)

This information helps us analyze trends, track user interactions, and improve website functionality.

B. Personal Information

If you contact us, request a service, or fill out a form, we may collect personal details such as:

Your name
Phone number
Email address
Address (if relevant for service requests)

We only collect personal information that is voluntarily provided by you.

2. How We Use Your Information

The information we collect is used for the following purposes:

Service Provision: To respond to inquiries, schedule appointments, and provide electrical services.
Customer Support: To assist with troubleshooting, service updates, or questions.
Marketing & Communications (With Consent): If you opt-in, we may send occasional promotions, service updates, or important notices. You can opt out at any time.
Website Improvements: Non-personal data helps us optimize our website for better performance and user experience.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Security

We take reasonable and industry-standard precautions to safeguard your personal information from unauthorized access, alteration, or misuse. Our security measures include:

Encryption: Sensitive information, if collected, is encrypted to prevent unauthorized access.
Restricted Access: Only authorized personnel who need the data to perform specific tasks (such as scheduling services or customer support) have access.
Secure Storage: Information is stored in secure environments with protective measures in place.

While we implement strict security measures, please be aware that no method of data transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your personal devices when sharing sensitive information online.

4. Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to improve your browsing experience. Cookies allow us to:

Recognize returning visitors and save preferences
Understand website traffic and user behavior
Optimize website performance

You can disable cookies in your browser settings, but doing so may affect certain features of our website.

5. Information Sharing & Legal Disclosures

We respect your privacy and only share your information in the following cases:

Legal Compliance: If required by law, court order, or government regulation, we may disclose personal information.
Business Protection: We may release information when necessary to protect the integrity of our business, prevent fraud, or enforce our terms.
Service Partners (Limited Sharing): In some cases, we may work with third-party service providers (such as payment processors or subcontractors) to facilitate transactions. These partners are required to follow strict privacy guidelines.

We will never share your information with third parties for mass marketing or promotional purposes.

6. Links to Third-Party Websites

Our website may contain links to external websites for additional resources or partner services. Please note that we are not responsible for the privacy policies or content of these third-party websites. We encourage you to review their policies before sharing personal information.

7. Your Rights & Choices

You have the right to:

Access Your Data: Request details about the personal information we have collected.
Update or Correct Information: If your contact details change, you can request modifications.
Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or texts, you can unsubscribe at any time.
Request Data Deletion: You may ask us to delete your personal information unless retention is required by law.

To exercise any of these rights, please contact us using the details below.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data practices. Any updates will be posted on this page, and the revised policy will take effect immediately upon publication. We encourage you to review this page periodically to stay informed about how we protect your data.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

New Dimension Electrical Service

support@ndelectricalservice.com

772-292-9839